One call—total support

With one call, you'll get all the service and support you need for your DMG / Mori Seiki USA machines—from real, live customer service specialists.

Four levels of authorized service and support

To ensure you get the type of support you need, we've established four service levels:

1. Local Distributor. With the most comprehensive distributor network in the industry, you can be sure that a distributor near you can offer immediate expert assistance. You can also find your local distributor here.
2. Local Service Center. Your distributor’s service team is backed by 9 U.S. technical centers that have factory-trained service and application engineers at the ready.
3. National Service Group. Based in Chicago, this group of service professionals has access to global resources to make sure your machines are running at peak performance.
4. Global Service Network. Our global team has access to DMG / Mori Seiki factory and design experts 24/7 for fast problem-resolution support.